RDM Industrial Electronics is a trusted source for new and remanufactured electronic equipment.
With the next generation of this family business integrating into leadership, we checked in with Kaylie Long Scoles, Marketing Director, about RDM and common questions they are asked.
"RDM has over 100 employees. Though we are a family business, we have grown exponentially over the past 35 years."
"RDM's core bank is a way for customers to store their used equipment (cores) at RDM's facilities. We keep cores inventoried in a climate-controlled warehouse. When placing an order for an item, RDM will then remove the item from the customer's core bank and charge the customer only for the exchange price. Some benefits customers will receive include maximizing warehouse space by allowing RDM to store cores, save on shipping costs, simplify invoices, eliminate core charges, and never be billed for cores in the core bank. Customers can see what's in their core bank at any time on the customer portal at rdm.net.
- How many employees does RDM have?
One: "One common misconception is that we build products to order, suggesting long lead times of customers sending a core in, RDM receiving, remanufacturing it, then sending it back to the customer, which is incorrect. RDM has core stock built up for production to work through and have finished goods warehoused ahead of time. Over 85% of RDM's orders are shipped out from finished goods the same day they are placed. The customer will then send their core in for us to add to our core stock. RDM now has five full stocked locations: NC, CO, FL, TX, & IN."
- What are some misconceptions about rebuilt electronics?
Two: "You're receiving a lesser quality product when you purchase remanufactured. RDM has been remanufacturing petroleum equipment for 35 years and is the expert on common failures of OEM equipment. Our business model runs off taking used, failed product 'cores' and sending them through intensive troubleshooting and product testing, repairing the identified problem and replacing components and common failures unique to each product as a preventative measure. The reman product will offer no concerns for the customer and will function just as a new OEM product at a much lower price point."